Refund policy

Due to the nature of digital products, all sales are final. Once a digital file has been downloaded, we cannot offer refunds or exchanges.

We do not accept returns for digital downloads under any circumstances, as the product cannot be "returned" once accessed.

If you experience technical issues with your download, please contact us through our contact form and we will assist you.

For Customers in the EU/EEA

Regarding the 14-day right of withdrawal under the EU Consumer Rights Directive: due to the nature of digital content, the right of withdrawal expires once you have consented to access the download at the time of purchase.

To initiate a return request or for technical issues, please contact us at https://japandi3d.com/en/pages/contact .